Terms of Service

1. Introduction

Welcome to Sheffield Cargo Logistics Limited. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Scope of Services

We provide integrated logistics solutions including air freight, ocean freight, customs clearance, and freight forwarding services. Our services are subject to availability and may vary based on specific requirements.

3. Quotations and Invoices

Quotations are valid for 30 days unless otherwise specified. Invoices must be paid in full within 14 days of issuance. Failure to pay on time may result in service suspension.

4. Payment Terms

All payments must be made in advance, including duties, VAT, and all customs duties. Payments are required before the release of goods or commencement of services. Late payments may incur additional charges.

5. Refund Policy

Refunds are issued at our discretion and are subject to our review process. Refunds will be processed within 24 hours of request. Non-refundable items include, but are not limited to, services already rendered, administrative fees, and third-party charges. Requests for refunds must be submitted with supporting documentation within 7 days of the service completion or issue date.

6. Anti-Bribery Policy

We are committed to conducting business ethically and in compliance with anti-bribery laws. We do not tolerate bribery or corruption in any form. All employees and partners must adhere to our anti-bribery policy and report any suspected violations.

7. Money Laundering Policy

Sheffield Cargo Logistics Limited adheres to strict anti-money laundering (AML) regulations. We implement measures to detect and prevent money laundering activities. Clients are required to provide necessary identification and documentation for transactions as part of our AML compliance.

8. Refund and Claim Policy

Claims must be submitted within 24 hours of the service completion or issue date. Any discrepancies or issues should be reported immediately. We will review and address claims promptly. Refunds, if applicable, will be processed as per our refund policy.

9. Indemnity Clauses

Clients agree to indemnify, defend, and hold harmless Sheffield Cargo Logistics Limited, its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses arising out of or related to their use of our services, including but not limited to any breach of these terms.

10. Customs Clearance

We are responsible for facilitating customs clearance for imported goods. Clients must provide accurate and complete documentation for customs processing. Any additional charges due to discrepancies or delays are the client's responsibility.

11. Forwarding and Shipping Clauses

We provide forwarding and shipping services subject to the terms outlined in our service agreement. All shipments must comply with applicable regulations and documentation requirements. Clients are responsible for ensuring their shipments adhere to legal and regulatory standards.

12. Service Suspension and Termination

We reserve the right to suspend or terminate services if terms and conditions are not met, or if there are outstanding payments or compliance issues. Termination will be communicated in writing with reasons provided.

13. Client Responsibilities

Clients must provide accurate and complete information necessary for the provision of services. Any failure to do so may result in delays or additional charges. Clients are also responsible for adhering to all legal and regulatory requirements pertaining to their shipments.

14. Confidentiality and Data Security

We are committed to protecting your data and privacy. All client information is handled confidentially and in accordance with applicable data protection laws. We implement appropriate security measures to safeguard personal and financial information.

15. Dispute Resolution

Any disputes arising from the use of our services will be resolved through negotiation and mediation. If unresolved, disputes may be submitted to arbitration under the laws of Kenya.

16. Force Majeure

We are not liable for any delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions. Such events will be communicated to clients as soon as possible.

17. Intellectual Property

All intellectual property rights related to our services and materials are owned by Sheffield Cargo Logistics Limited. Unauthorized use or reproduction of such materials is prohibited. Clients may not use our intellectual property without prior written consent.

18. Service Quality and Reviews

We strive to provide high-quality services. If you are dissatisfied with any aspect of our service, please contact us so we can address your concerns. We encourage clients to review our services and provide feedback to help us improve.

19. Data Accuracy and Retention

We strive to ensure that all information provided is accurate and up-to-date. However, we do not guarantee the accuracy or completeness of information and are not responsible for any errors or omissions. Data retention policies are subject to change based on legal and regulatory requirements.

20. Accessibility

We are committed to ensuring our services are accessible to all clients. If you have any accessibility requirements, please let us know so we can make the necessary arrangements. We strive to accommodate all client needs to the best of our ability.

21. Electronic Communications

By using our services, you consent to receive electronic communications from us. These communications may include service updates, promotional offers, and other information relevant to your account. You may unsubscribe from promotional emails at any time.

22. Amendments and Updates

We reserve the right to amend or update these terms at any time. Changes will be communicated through our website or other appropriate channels. Continued use of our services constitutes acceptance of any amendments or updates.

23. Term and Termination

These terms will remain in effect until terminated by either party. We may terminate the agreement if you breach any terms or fail to meet your obligations. Termination will be communicated in writing with reasons provided.

24. Service Responsibilities

We are responsible for providing the services outlined in our agreement. Any deviations or issues should be reported to us immediately for resolution. We are not liable for delays or issues caused by client non-compliance.

25. Emergency Contact

In case of emergencies or urgent issues, please contact us immediately using the emergency contact details provided. We are available to assist with urgent matters and ensure prompt resolution.

26. User Obligations

Users must comply with all applicable laws and regulations when using our services. Any illegal or unauthorized use of our services is strictly prohibited. We reserve the right to take legal action against any misuse of our services.

27. Account Management

It is your responsibility to manage your account information and ensure it is kept up-to-date. Notify us of any changes to your account details promptly. We are not liable for any issues arising from outdated or incorrect account information.

28. Service Quality

We strive to provide high-quality services. If you are dissatisfied with any aspect of our service, please contact us so we can address your concerns. We are committed to maintaining high standards and continuous improvement.

29. Customization of Services

We offer customized solutions to meet specific client needs. Any additional charges for customized services will be communicated and agreed upon prior to service commencement. Customization requests should be made in advance to ensure timely implementation.

30. Service Reviews

We encourage clients to review our services and provide feedback. Your reviews help us improve and maintain high standards. Feedback can be submitted through our website or directly to our customer service team.

31. Data Retention

We retain client data as required for service provision and compliance with legal obligations. Data retention policies are subject to change based on legal and regulatory requirements. Clients have the right to request the deletion of their data under applicable data protection laws.

32. Accessibility

33. Service Quality

We strive to provide high-quality services. If you are dissatisfied with any aspect of our service, please contact us so we can address your concerns. We are dedicated to resolving any issues and ensuring your satisfaction.

34. Electronic Communications

35. Term and Termination

36. Service Responsibilities

37. Emergency Contact